Incorrect Email/Password Combination

Validating your credentials
Login

Shipping and Returns

Shipping and Returns

Shipping and Returns

Shipping and Returns

Delivery

Deserres.ca offers delivery service in Canada only.

Shipping fees - Regular customers and Creative Club members

Delivery fees vary by province as follows:

Province Delivery fees Free delivery starting at (or more before tax) *
Quebec $ 5.95 $ 25.00
Ontario $ 5.95 $ 25.00
Alberta $ 9.95 $ 40.00
British Columbia $ 9.95 $ 40.00
Prince Edward Island $ 9.95 $ 40.00
Manitoba $ 9.95 $ 40.00
New Brunswick $ 9.95 $ 40.00
Nova Scotia $ 9.95 $ 40.00
Saskatchewan $ 9.95 $ 40.00
Newfoundland and Labrador $ 30.00 --
Northwest Territories $ 70.00 --
Nunavut $ 80.00 --
Yukon $ 115.00 --

Shipping fees - Creative Professional’s Zone members

Delivery fees vary by province as follows. These fees apply only to Creative Professional’s Zone members who place their order from their account.

Province Delivery fees Free delivery starting at (or more before tax) *
Quebec $ 9.95 $ 150.00
Ontario $ 9.95 $ 150.00
Alberta $ 14.95 $ 150.00
British Columbia $ 14.95 $ 150.00
Prince Edward Island $ 14.95 $ 150.00
Manitoba $ 14.95 $ 150.00
New Brunswick $ 14.95 $ 150.00
Nova Scotia $ 14.95 $ 150.00
Saskatchewan $ 14.95 $ 150.00
Newfoundland and Labrador $ 30.00 --
Northwest Territories $ 70.00 --
Nunavut $ 80.00 --
Yukon $ 115.00 --

*In some cases, with your prior consent, additional delivery fees may be charged according to the size and weight of the products ordered at deserres.ca.

Delivery carrier

All orders across Canada are delivered by Canpar. For more information, visit canpar.ca or call 1 800 387-9335.

Delivery periods

Delivery periods depend on the delivery destination, with an additional 3 to 5 business days for processing the order. You will receive a confirmation e-mail once deserres.ca ships your package. This e-mail will include a reference number that will allow you to track your package on the Canpar website at canpar.ca.

Country Type of delivery Delivery period
Canada Regular delivery 3 to 5 business days

You can track your package anytime by visiting the carrier's website, canpar.ca, or by calling 1 800 387-9335.

Expect additional delays if an item is unavailable at the supplier or out of stock at DeSerres. If we have to wait for an out-of-stock item to be available, your order may be held back for several days before being shipped. You will receive an e-mail within two days following your order if the item you ordered is out of stock.

Delivery

Delivery is provided by outside carriers. The package must be received and the delivery slip must be signed. The delivery address can differ from the billing address. Orders cannot be delivered to a post office box. Your payment transaction will have to be completed and accepted before deserres.ca can proceed with the delivery of your order.

Delivery of your order is subject to the carrier's rules. If you are absent at the time of delivery, you will be responsible for picking up your order in accordance with the carrier's rules. The carrier will attempt to deliver your order twice. Your order will then be returned to the deserres.ca order distribution centre.

Your package will be shipped to the address specified at the time of your order.

Delivery fees are not calculated by item, but by order (several items may make up a single order). Your order will be delivered as quickly as possible, once it has been accepted. Delivery times may vary depending on product availability.

Still no order?

Check to see whether you received an e-mail notice with your tracking number. You can use this number to track your delivery on the carrier's website. You can also contact Customer Service by e-mail or call 1 800 363-0318.

Return policy

In-store exchange or refund

Items bought at deserres.ca are exchangeable and refundable in store. Simply present your bill and products in their original packaging at the cash.

Return deadline

Deserres.ca will accept product returns (for exchange or refund) without penalty for a period of 30 days following delivery.

Exchange or refund by the outside carrier

Deserres.ca accepts all product returns (for exchange or refund) without penalty for a period of 30 days following delivery. Returned items must be accompanied by the bill and delivery slip. DeSerres will pick up the items to be returned. Before returning any items, contact DeSerres Customer Service by e-mail or call 1 800 363-0318. Deserres.ca agents will explain the procedure for returning merchandise.

Deserres.ca will cover delivery fees in the following cases:

  • You did not receive the items that you ordered.
  • You received a defective item and you want to exchange it.
  • The item does not correspond to the description or illustration that appears on the deserres.ca website and you want to return it.
  • The item was damaged during transport. It is important that you check the item upon delivery to ensure that it was not damaged during transport. If the item appears damaged, rewrap it in its original packaging and contact Customer Service. Do not accept any box that was damaged during transport. The carrier will have to return the box to DeSerres.

Refund

Once returned items are received, amounts debited from your credit card for these items will be credited. Please note that items cannot be returned if they were removed from their original packaging. Items will be refunded once they are returned to DeSerres.

You are responsible for delivery costs and the risks associated with returning products in the following case: Returning an item for reasons other than the above-mentioned examples: you are responsible for delivery costs and the risks associated with returning items. We cannot accept returned products if they have been removed from their original packaging.

Contact DeSerres' Customer Service by e-mail or call 1 800 363-0318. An agent will explain the procedure for returning merchandise.

Once opened, Pantone charts cannot be exchanged or refunded.

Refunds

Once items returned to DeSerres are received, amounts debited from your credit card for these items will be credited.

© DeSerres 2014