Incorrect Email/Password Combination

Validating your credentials
Login

Site policies

Site policies

Site Policies

Shipping

Deserres.ca offers shipping within Canada only.

Shipping fees

Delivery fees vary by province as follows:

Province Delivery fees Free delivery starting at (or more before tax) *
Quebec $ 5.95 $ 25.00
Ontario $ 5.95 $ 25.00
Alberta $ 9.95 $ 40.00
British Columbia $ 9.95 $ 40.00
Prince Edward Island $ 9.95 $ 40.00
Manitoba $ 9.95 $ 40.00
New Brunswick $ 9.95 $ 40.00
Nova Scotia $ 9.95 $ 40.00
Saskatchewan $ 9.95 $ 40.00
Newfoundland and Labrador $ 30.00 --
Northwest Territories $ 70.00 --
Nunavut $ 80.00 --
Yukon $ 115.00 --

Shipping fees - Creative Professional’s Zone members

Delivery fees vary by province as follows. These fees apply only to Creative Professional’s Zone members who place their order from their account.

Province Delivery fees Free delivery starting at (or more before tax) *
Quebec $ 9.95 $ 150.00
Ontario $ 9.95 $ 150.00
Alberta $ 14.95 $ 150.00
British Columbia $ 14.95 $ 150.00
Prince Edward Island $ 14.95 $ 150.00
Manitoba $ 14.95 $ 150.00
New Brunswick $ 14.95 $ 150.00
Nova Scotia $ 14.95 $ 150.00
Saskatchewan $ 14.95 $ 150.00
Newfoundland and Labrador $ 30.00 --
Northwest Territories $ 70.00 --
Nunavut $ 80.00 --
Yukon $ 115.00 --

* Additional fees may apply for remote areas or for any of the reasons given below:

As with deliveries to remote areas, additional fees may be applied for large-sized articles, hazardous products and parcels weighing over 4.5 kg (10 lb.).

On the website, hazardous products, large-sized articles and parcels weighing over 4.5 kg (10 lb.) are identified as such in the product description. Deserres.ca cannot be held responsible if a given product is not so identified and additional shipping fees are applicable. When additional shipping fees are applied, you will be notified by email by DeSerres Customer Service.

Delivery time

Delivery time depends on the destination of the parcel plus 1 to 5 working days for processing. As soon as we ship your parcel you will be notified by email, along with an ID code with which you can track your parcel on the carrier website.

Country Shipping type Shipping Delay
Canada Regular shipping service 1 to 5 days

Additional shipping delays may apply for remote area. You can track your parcel on the carrier at any time.

Shipping

All orders are shipped via third party carrier. The parcel must be received and the delivery slip signed. The shipping address can be different from the billing address. No deliveries can be made to post office boxes. The payment transaction must be completed and accepted before deserres.ca will ship your order.

Delivery of your order is subject to the terms and conditions of the carrier. If you are absent when your order is delivered, it will be your responsibility to pick up your parcel as specified by the rules of the carrier. Your order will be shipped to the address provided when you placed your order. Shipping fees are not calculated per item, but per order (an order being composed of any number of items).

Your order will be shipped as soon as possible once your order is accepted. Delivery time may vary depending on the availability of products in stock.

Still waiting for your order?

Check your email for a message with the tracking number for your parcel. With this number, you can check the status of your shipment on the carrier website.

Sales policy

Prices for each product you order through deserres.ca are the prices displayed on the Website at the time of your purchase. All prices are in Canadian dollars.

Shipping and handling, and applicable taxes, are not included in the price.

Deserres.ca reserves the right to modify the prices displayed on its Website at any time and without prior notice.

Prices displayed on deserres.ca may differ from prices in physical DeSerres stores.

Products displayed on deserres.ca may differ from products in physical DeSerres stores, as each physical DeSerres store selection may vary from one location to another.

Payment methods and billing

Payment by credit card is the only accepted form of payment for products displayed on deserres.ca. Accepted credit cards are VISA, MasterCard, and American Express. When you purchase a product on deserres.ca you may print a preliminary invoice. The confirmation email that you will receive shortly thereafter from deserres.ca also constitutes a preliminary invoice.

Accepting or refusing a purchase order

Receiving an order confirmation email from deserres.ca does not necessarily mean that deserres.ca has accepted your order, and does not confirm that deserres.ca is under obligation to sell the products included in the order.

Deserres.ca reserves the right, without any or further notice, to refuse to do business with a client and/or to establish limited quantities for any product included in an order.

Guarantees

The Quebec Civil Code and the Consumer Protection Act provide guarantees in the event of hidden defects and for the use of the goods sold. These guarantees also apply to the present sale. In no case does this guarantee minimize or cancel the manufacturer’s legal guarantee, if applicable.

Out-of-stock products

An out-of-stock product is a product that is not available, making it impossible to fulfill a complete purchase. It is possible that the product is being ordered, not available, or recalled by the manufacturer. It may also mean that a product has been discontinued (in this case, you will be notified at a later date).

Deserres.ca displays all the products that can be ordered from its suppliers. Please note that the products are not always immediately available at DeSerres stores or in the Webstore inventory. In the event that deserres.ca must wait for an out-of-stock product to be made available by suppliers, your order may be put on hold before it is shipped.

Deserres.ca does not guarantee the availability of products displayed on its Website. Please note that orders for out-of-stock products that have not been processed by suppliers after seven (7) days will be cancelled. DeSerres Customer Service will notify you accordingly.

Deserres.ca is not responsible for any prejudices caused by any product being out of stock.

Product availability

Deserres.ca cannot guarantee the availability of merchandise displayed on its Website. However, if deserres.ca cannot ship one or more ordered products due to a stock shortage, you may choose to receive a partial order or to wait for the missing merchandise in order to receive a complete delivery.

In such event, deserres.ca will notify you by email when the merchandise becomes available.

Deserres.ca cannot be held responsible for any damages caused by any type of stock shortage.

Product description

DeSerres takes every effort to ensure that the product information displayed on the Website is accurate. However, DeSerres does not guarantee that a product description, or any other content on deserres.ca, is accurate, complete, reliable, up to date, or free of errors.

If you receive a product displayed on deserres.ca that does not correspond to its description, your only recourse is to return it to us in its original condition.

Prices

All prices on deserres.ca are displayed in Canadian dollars, and applicable taxes will be added. All orders, whatever their origin, are payable in Canadian dollars. Deserres.ca reserves the right to change its prices at any time. Products are always charged based on the price at the time an order is registered.

Taxes

Deserres.ca calculates taxes based on the address to which the order will be shipped. For orders shipped within Canada, the taxes will depend on the province. For example, for Quebec the taxes to be added are the Goods and Services Tax (GST) and the Provincial Sales Tax (PST).

Payment

All purchases are payable by credit card only. Purchase transactions are sent for processing to Desjardins through Optimal Payments’ secure gateway. Only American Express, MasterCard, and Visa cards are accepted. The amount indicated must be paid using the procedure described during registration. The customer agrees to pay the total cost and fees related to the product purchased, including taxes. Deserres.ca may modify the price after proper notification to the customer. The customer alone is responsible for the actual payment for a product. The customer bears sole responsibility for the credit card payment for the service offered. Deserres.ca is not responsible for any payment problems that may arise through the use of Desjardins' e-commerce service or Optimal Payment’s secure gateway.

Risks

All purchases through deserres.ca are accepted on the basis of a shipping contract. This means that any risks involving loss or ownership related to the merchandise are transferred to you when we hand off the merchandise to the carrier.

Security and confidentiality

Online shopping with DeSerres is secure. Your personal information, as well as information about your credit card, is transmitted electronically in encrypted form to ensure that it remains confidential. It cannot be intercepted, altered or decoded by a third party.

DeSerres and its partners comply with SSL encryption standards, ensuring that your transaction will always be transmitted securely. Your payment is sent for treatment to Desjardins through the Optimal Payment secure gateway.

DeSerres does not store any computer data about credit card information, from any transaction, and does not have access to your credit card number. For this reason, you must resubmit your credit card information with each new transaction.

DeSerres is committed to protecting your personal data and your private life. However, no security mechanism is perfect, and you should know that there is always a certain risk that the personal information you transmit to deserres.ca may be divulged through no fault on the part of deserres.ca and without your consent. Deserres.ca declines any responsibility in the event that such confidential information about you is divulged, except in the case of negligence on the part of deserres.ca.

Databases

In certain circumstances, such as making a purchase or registering for a contest, deserres.ca may require that you provide your name, address, email address, and if you agree, other information. As much as possible, deserres.ca will provide you with a way to verify that any personal information you transmit is accurate and up to date. All information concerning payment of your order is external to the deserres.ca website. The information that deserres.ca collects enables us to open an account in your name, to process your orders, to contact you in the event that you win a prize in a contest, to personalize our interaction with you, and if you so approve, to occasionally send you personalized information about the Website and our products. Under no circumstances will deserres.ca disclose your personal information to its advertisers and/or partners. Moreover, deserres.ca does not sell its customer list. At any time, if you decide you no longer wish to receive information about the Website and our products, send us an email at newsletter@deserres.ca and we will remove you from the mailing list.

Links to other sites

Deserres.ca includes links to other sites that are operated by other businesses. When you click on these links, you leave the deserres.ca Website. Deserres.ca has no control over the operation of such external sites, and the fact that they are listed on the Website does not in any way engage the responsibility of deserres.ca. We recommend that you pay close attention to the privacy policies of such external sites.

Cookies

A cookie is a very small file that is stored on your computer by a website. The cookies stored by deserres.ca are harmless, since they cannot retrieve information from your hard drive. These cookies are only used to personalize your next visit to deserres.ca. This technology does not make any personal information about you available to deserres.ca. You can disable cookies at any time by modifying the configuration of your computer, however in the case of deserres.ca, cookies are essential to its operation.

Generalities

This agreement and the documents mentioned herein constitute the totality of the agreement between you and deserres.ca concerning the subject of the agreement. Failure by deserres.ca to insist on the execution of any part of this agreement, or to require compliance with it, must not be interpreted as waiving any clause or right. In the event that a competent court rules that a provision herein is null, invalid or non-executable, such ruling shall have no impact on other provisions of this agreement.

By choosing to browse deserres.ca, you agree to be bound by the terms and conditions of this agreement, and have read and understood those conditions. If you do not wish to be bound by these conditions of use, you cannot use deserres.ca for purchasing merchandise.

It is strictly forbidden to use any trademark or logo reproduced on deserres.ca, without prior written permission from the respective owners.

It is forbidden to download, display, publish, transmit, reproduce or distribute, in any way, information or any other element or derived work displayed on deserres.ca that is protected by copyright or by any other intellectual property right, without prior written permission from the owner of the right in question.

Deserres.ca and all of its contents are provided “as is”, with no guarantee, expressed or implied. Deserres.ca declines all responsibility and gives no guarantee of fitness for a particular use, nor of reliability or accuracy for the items displayed on the Website. Deserres.ca and its administrators, management or employees cannot at any time be held responsible for any damage whatsoever that may result from an error or from information displayed on the Website. In the event that such errors or information are discovered, deserres.ca will notify its customers as quickly as possible. Please note that certain items and colours may be slightly different from the illustrations displayed on the Website.

Liability

Deserres.ca will not be liable for any default, in whole or in part, regarding its obligations toward you, nor for damages or losses you may sustain, if the default, damages or losses are the result of a fortuitous event or a circumstance that is beyond our control.

Should deserres.ca be held liable toward one of its customers, such liability will be limited to the amount paid to deserres.ca by the customer for the purchase of products through the Website.

Notwithstanding the foregoing, the customer is entitled to all of the rights and obligations that a consumer may have by virtue of the applicable rules or laws.

© DeSerres 2014