Discover your shopping options




Option 1:
Order online & ship to store

Collect your package, contactless, at your favorite store. Simple. Fast. In just a few clicks!

How does it work? Simply follow these steps:

1. SHOP : Finalize your shopping cart and select the "Ship to store" option at your favourite store.

2. CONFIRMATION : You will receive a confirmation email stating that your order is being prepared (allow 1 to 2 business days following receipt of the email for order preparation).

3. IT'S READY : A DeSerres expert will contact you when your order is ready to pick-up.

4. COLLECT : Go to the store front door and dial the store telephone number. An expert will answer you and can give you your package!

Option 2:
Our in-store security measures

The health and safety of all of our clients and experts is our utmost priority.

  • Keep a 2-metre physical distance from others
  • Disinfect your hands before entering the store
  • We will limit the number of people inside the store
  • Wearing a mask in our stores is mandatory
  • All our spaces will be cleaned and disinfected several times a day
  • All shopping carts will be disinfected after each use
We ask you to be understanding and patient with our experts during your visit. They will do their best to help you, given the circumstances.

Find a store

Option 3:
Ordering by phone with an in-store expert

Option 1
Send an email directly to the store of your choice indicating the product codes and your telephone number and they'll prepare your order within 24 hours. They will contact you once complete!

Option 2
Call the store directly (with the codes of the products you want) and our experts will be happy to take your order. Allow approximately 24 hours to prepare your package. We will contact you once complete!

*Our phone lines can be busy due to high demand. Thank you for your understanding.

Find a store

Option 4:
Online Orders

Deserres.ca, open 24/7. Fast shipping in 4-7 business days.
Free shipping on orders over $39*

*In-store pick-up is free with any purchase of $30 or more before taxes, and does not apply to oversized packages.
** Please note that our shipping delay for online orders are 3 to 5 business days.

At our distribution center, we process your orders safely

In accordance with the latest government guidelines, we have implemented the following measures in our distribution centre:

  • We quarantine all new products received.

  • We have set up additional packaging stations in order to respect social distancing measures and to meet demand.

  • All work equipment is cleaned and disinfected several times a day.

  • We have tripled the number of hand sanitizer stations across our distribution centre and ask all experts to regularly wash their hands.

Questions about our in-store situation and how it impacts our business, your order, deliveries or even our Creative Club program?

Let our creative space inspire you

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Thank you for making DeSerres your creative ally since 1908.

You are an inspiring community that dares the freedom to create. Never stop daring, especially in these uncertain times.

Together, let’s support local businesses.