What types of workshops/courses does the DeSerres Studio offer?

In-store workshops/courses: Several DeSerres stores offer workshops/courses for all skill levels. If you enjoy meeting other artists and creatives, our in-store workshops/courses may be a better option.

How do I know if a workshop is right for me?

DeSerres Studio teachers are there to help you, no matter what your skill level is! Whether in-store or online, workshop descriptions will help you determine if the pace is right for you.

Workshops/courses are always labelled with the following skill levels:

  • beginner
  • beginner-intermediate
  • intermediate
  • intermediate-advanced
  • advanced

  • Intro workshops/courses are for beginners. The teacher covers basic techniques at a slow pace and offers a lot of individual help to all. No previous experience is required.

    Exploratory workshops/courses are designed for beginner-intermediate and intermediate creatives. They are offered at a medium pace; the teacher reviews basic techniques and offers individual help to all.

    Advanced classes are for intermediate and advanced creatives. They are offered at a medium pace and individual help is provided if needed. The teacher adapts the workshop to the skill level of participants.

In-store workshops and courses

What is the difference between a course and a workshop?

Workshops are one-time events and last 2, 2.5 or 3 hours.

Courses consist of several workshops, which are combined to form sessions. They allow you to explore certain mediums in greater depth. Courses can be scheduled over an entire day (6 hours of creativity) or, in the form of a session, one workshop per week of either 2 hours, 2.5 hours or 3 hours, over a period of 6 weeks, 8 weeks or 10 weeks.

How do you schedule courses/workshops?

DeSerres stores schedule their own courses and workshops. You can contact a DeSerres store near you to learn more about their upcoming events, or contact the store that is offering the course/workshop you wish to attend.

How early should I arrive before the course/workshop starts?

We recommend that you arrive 10-15 minutes before the course/workshop begins so you have time to set up.

How do I register for a course/workshop?

You chose your course/workshop, but don't know how to register? You have three options!

Register on our website. In the In-store courses/workshops section, you can register and pay for the course/workshop you wish to attend via our Booxi reservation system. Simply pay the registration fee using a banking card; you will then receive a confirmation email upon completion of your purchase.

In-store registration. You can register for an in-store course/workshop with one of our experts at the store offering the course/workshop you wish to attend.

Registration by phone. You can also register by phone; contact the store offering the course/workshop you wish to attend to complete and pay for your registration.

Do I have to buy everything on the materials list?

Materials are not provided with your course/workshop registration. We recommend that you bring the essentials, as you will need them to complete the exercises during the workshop – but be sure to check at home first! You may already have the necessary materials. Optional products are marked (optional).

The course/workshop I want to attend is full, what can I do?

If the course/workshop you wish to attend is full, please contact the store that is hosting it. One of our experts will put you on the waiting list, or perhaps offer you a new date.

Can I cancel my registration?

If you purchased an in-store workshop, you may cancel your registration and get a refund, or change your registration prior to the workshop date.

If you purchased a course (a series of workshops), you may cancel your registration and get a refund, or change your registration prior to the start date of your session. We recommend that you notify the store as soon as possible (minimum 48 hours before your course).

How do I cancel or change my registration?

Something came up? Contact the store hosting the course/workshop you registered for as soon as possible (before the start date) to cancel or modify your registration.

What happens if my course/workshop is cancelled or rescheduled?

Courses/workshops may be cancelled up to 24 hours before the scheduled date. If your course/workshop is cancelled or rescheduled, we will contact you by email and/or phone.

In the case of a cancellation by DeSerres, you will receive a full refund. If your course/workshop is rescheduled, you will have the option to keep your registration, or cancel and receive a full refund.