Terms & Conditions - Professionals’ Zone Program

The Professionals’ Zone Program (the “Program”) was created by Omer DeSerres Inc. (“DeSerres”) on August 14, 2011, for the benefit of “institutional and corporate” clients who make purchases at participating stores under the DeSerres banner (“Stores”) or on the DeSerres website, and is the exclusive property of DeSerres.

DeSerres may, at all times and without prior notice:

  • amend the terms and conditions of the Program; and
  • withdraw or cancel a card (“Professionals’ Zone Card”) of a DeSerres client (“Client”) who is a member of the Program (“Member”) if such Member refuses to comply with the terms and conditions of the Program, makes or has made a false declaration, or abuses the Program privileges

The objective of the Program is to offer Members benefits and to help DeSerres to better meet their needs. For this purpose, DeSerres collects personal information about Members, in particular, when they register for the Program, purchase DeSerres products, benefit from promotional offers, or communicate with DeSerres.

DeSerres reserves the right to terminate the Program at any time.

To register for the Program, the Client must request a Professionals’ Zone Card on the website at www.deserres.ca. The following selection criteria must be met to register:

  • The applicant must be an authorized representative of an official Canadian company or of a registered Canadian subsidiary.
  • The applicant and all additional members must be at least 18 years of age.
  • The company’s tax and registration numbers must be provided for verification purposes.

Each Member will receive a card with a unique number. To pay preferential prices when shopping in stores, Members must present their Professionals’ Zone Card. To pay preferential prices online, Members must log in to www.deserres.ca using their email address and password. Only one Professionals’ Zone Card is valid per Member. Members may not share their account with anyone else or disclose their account information. Account information, including passwords and security questions, must be protected and stored securely.

A single institution or business may have several authorized Members.

To maintain access to the Professionals’ Zone, each organization (meaning all Members of an organization) must make a minimum of $2,500 in annual purchases before taxes. The validity of the Members’ cards will therefore be reassessed every twelve (12) months following activation of the first card linked to the organization.

Each Member must promptly notify DeSerres in writing of any change in their personal information. DeSerres reserves the right to cancel a Professionals’ Zone Card for which the information is incomplete or inaccurate.

In the event that a Professionals’ Zone Card is lost or stolen, the Member must promptly notify DeSerres in writing. The privileges will then be transferred to a new account once a new Professionals’ Zone Card has been issued. DeSerres will not be held liable for transactions made on said Member’s account between the moment said Member’s Professionals’ Zone Card was lost or stolen and the moment when DeSerres was notified thereof.

The Professionals’ Zone Card is not a credit card nor is it a DeSerres gift card. The Professionals’ Zone Card is the property of DeSerres and may be revoked at any time at the sole discretion of DeSerres.

The terms and conditions of the Program are subject to the laws and regulations in force in the province where the Member resides. In the event one of the provisions of the Program is declared null or illegal, such provision or part thereof will then be deemed not written in that province, and the other provisions of the Program will remain in force.

The Professionals’ Zone Program may not be combined with the Creative Club or with any other promotional offer by DeSerres, with the exception of offers exclusively addressed to members of the Professionals’ Zone Program.

A member may hold a Professionals’ Zone Card and a Creative Club Card but may not apply them toward the same transaction. A member must use a different email address for each card.

By agreeing to the terms and conditions of membership, the Member authorizes DeSerres to send them information about the Professionals’ Zone by email or regular mail.

Product returns and exchanges are managed in accordance with the current DeSerres return and exchange policy.


Any request for information regarding the Program must be addressed:
by e-mail : zone@deserres.ca
or by regular mail
    DeSerres – Creative Professionals’ Zone
    Attention: Program Administrator
    1265, rue Berri,
    Suite 1000
    Montreal, Quebec, Canada
    H2L 4X4

Limitation of liability
The Member releases DeSerres, as well as its affiliated partners and their respective directors or officers, of any liability, contractual or not, which may arise directly or indirectly from the Program or from the Member’s membership in the Program.